Privacy Policy for Radius

Effective Date: 20/01/2025

Radius (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal data you share with us. This Privacy Policy explains how we collect, use, and protect your information when you use our next-generation voice and data platform (“Radius”) and associated services.

Data We Collect

We collect and process the following types of information:

1.1. Information You Provide

Account Information: When you register or set up an account, we collect information such as your name, email address, phone number, and organisation details.

Communications: Information you provide when contacting our support team or otherwise communicating with us.

1.2. Automatically Collected Data

Usage Data: Information about your interactions with the Platform, including logs, call metadata, and activity records.

Device Data: Information about the devices you use to access the Platform, such as IP addresses, browser types, operating systems, and device identifiers.

Location Data: Where necessary for the functionality of the Platform, we may collect precise geolocation data.

1.3. Third-party Data

We may receive information from third parties, such as system integrators or affiliated partners, that assist in delivering the Platform to you.

How We Use Your Data

We use the data we collect to:

Provide, operate, and improve the Platform.

Authenticate users and manage accounts.

Facilitate and secure communications.

Perform analytics to understand usage patterns and improve service delivery.

Comply with legal obligations and enforce agreements.

Data Sharing and Disclosure

We do not sell your data. We may share your information in the following circumstances:

Service Providers: With trusted third parties who perform services on our behalf, such as hosting, analytics, or customer support.

Legal Requirements: When required to comply with legal obligations or respond to lawful requests from public authorities.

Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the successor entity.

Data Security

We implement robust technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction. These measures include:

End-to-end encryption for voice and data communications.

Secure data storage in compliance with industry standards.

Regular security assessments and vulnerability testing.

Your Rights

Depending on your location, you may have the following rights under applicable data protection laws:

Access and Rectification: Request access to and correction of your personal data.

Erasure: Request the deletion of your data.

Restriction: Restrict the processing of your data in certain circumstances.

Portability: Receive your data in a structured, commonly used format.

Objection: Object to the processing of your data for certain purposes.

To exercise these rights, please contact us at sales@affini.co.uk

Data Retention

We retain your personal data only as long as necessary to provide the Platform and fulfill the purposes described in this policy. Retention periods vary depending on the nature of the data and legal requirements.

Cookies and Tracking

We use cookies and similar technologies to enhance the user experience and analyse Platform performance. You can manage your cookie preferences through your browser settings.

International Data Transfers

If you access the Platform from outside the United Kingdom, your data may be transferred to and processed in countries with data protection laws different from your home jurisdiction. We ensure such transfers comply with legal requirements.

Third-party Integrations

Our Platform may include integrations with third-party services. These services operate independently, and their privacy practices are governed by their respective policies. We encourage you to review their policies before use.

Updates to This Policy

We may update this Privacy Policy to reflect changes in our practices or applicable laws. Changes will be effective upon posting, and we will notify you of significant updates.

Contact Us

If you have any questions or concerns about this Privacy Policy or your data, don’t hesitate to get in touch with us at:
Email: sales@affini.co.uk
Phone: 03300 417 054